How has Coronavirus/Covid-19 impacted Ellis David?

  • All staff are working remotely. They have access to all their normal systems and resources.
  • Phone lines are operating as normal (Mon-Fri 9am to 5pm).
  • We are still processing all renewals in good time and we sending them out via email. We aim to be inviting your renewals approx. 21 days ahead of the policy expiry date. (Please note, sometimes insurers do not offer terms that far ahead, or we are waiting for answers from you – so occasionally we will not be able to offer terms 21 days ahead).
  • Post is being opened every few days, so you may see delays if you correspond by post.
  • If you absolutely require any hard copies sent in the post, this is likely to be delayed by 7-10 days.
  • We would ask that customers try to correspond with us by email/phone where possible.
  • Payment by bank transfer is preferred (details will be on your invoice) or you can pay here
  • Please feel free to contact us

Does my insurance policy cover me for Covid19?

  • The short answer to this question is “probably not”. This pandemic and the associated “lockdown” is unprecedented and was certainly not factored into the risk when your policy was being rated. As such, the vast majority of insurers are not accepting claims for losses relating to Coronavirus/Covid19.
  • The notable exception to the above is for Travel policies, which often do provide some cover if you have to cancel a trip because of Coronavirus/Covid19. However, there are some conditions and exclusions, please contact us for guidance if you have a Travel policy through Ellis David.
  • The Association of British Insurers has published some further guidance here
  • If you have a claim related to Coronavirus/Covid19, please do contact us and we can check your cover to see if you have any prospect of success. Remember, for any claim you submit, we act for you, not the insurer.

Have your circumstances changed?

  • If your circumstances have changed as a result of Covid19, please contact us or visit this page for some advice.